Note: We will be closed from Feb 16 to Feb 19 for the Family Day Holiday

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Frequently Asked Questions

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The best way to learn about different products and what is the best option for your project and budget is to talk to one of our experienced professionals at Floors Plus Vulcan and to see the samples in person. 

See some Frequently Asked Questions here for some basic information about the options to get you started!

General FAQS

Quality and Durability: Flooring installation and material is a big investment so you want it to last a long time. Therefore selecting a high quality and durable flooring material suitable for the space is important.

Variety and Aesthetics: The aesthetic of your floor has to be something you are comfortable with on the long term. Texture, look, and hardness are all qualities to be considered.

Warranty: You want to have piece of mind that the flooring you install is guaranteed. Make sure you ask about warranty options and conditions so that you are comfortable that your investment is covered! 

At Our Store, we uphold strict quality standards for our flooring products. For instance, we ensure a minimum wear layer and require at least an 8lb underpad for our offerings.

Our minimum is a 12mil wear layer. It is economical yet durable. Wear layers reach as high as 22 mil in our store.

Yes, Dreamweaver ensures that the dye lot of their carpets remains consistent. Even if you’ve owned your carpet for a decade and reordered it, you can expect the color to match perfectly. Additionally, they pride themselves on their outstanding delivery punctuality.

Warranties for our floors are contingent upon proper maintenance and care. It’s essential to understand that while our warranties are comprehensive, they are most effective when the floors are well-maintained. We provide specific recommendations on how to care for your floors to ensure their longevity and aesthetic appeal.

 

Individual painting styles may vary but our product is user-friendly. We always recommend 2 coats for this reason.

GRABER BLINDS offers a robust warranty, providing customers with peace of mind. If an issue arises that we can’t resolve through repair, we will replace the product.  Contact us for more info on warranty!

For cleaning cellular shades, a damp cloth should not be used and we recommend taking them to a professional for cleaning as needed. We can provide recommendations on blind cleaning professionals in the area.

Other types of solid blinds can be cleaned with a damp cloth. If you have further questions about how to clean and how often different types of blinds may need cleaning, feel free to ask!

Yes. We offer supplies only if you wish to bring your own DIY skills. We also have recommended contractors for special projects. Visit our store for more information.

Yes, Floors Plus Vulcan not only installs floors but also blinds! Our professional team boasts over 50 years of combined experience, with the skills and knowledge to ensure top-notch installation and service.

While we strive to keep our prices competitive, it’s important to note that we might not always match the buying power and warehousing capabilities of larger stores. However, we consistently collaborate with our representatives to secure the best possible deals for our clients, especially on larger projects. Being a local business with over 40 years in the industry, our reputation largely thrives on word of mouth. For us, it’s not just about the price tag but the overall quality of the product, the service we provide, and the genuine care we extend to our customers.

 

Often we we can schedule installation as early as a couple of weeks, although this depends on several factors including whether the material is in stock locally. Generally, flooring is stocked and stored in warehouses here in Canada, so that helps with reducing waiting time. Any product coming from outside of Canada can take significantly longer. Keep in mind also that you can discuss with us your project timelines and we’ll do the best we can to accommodate your needs!

Looking For Professional Advice on Your Project?

You can learn more by contacting us for a consultation on your project.

And feel free to get a quote as well if you like!

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